FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
You can simply order online here at buypetfood.com, through our Subscription program, and as always, our team is available weekdays 9am to 5pm via phone at (864) 255-5323 or you can email us anytime at pets@buypetfood.com
As an existing customer you can share with others about how much you love our food and service. Once the new customer purchases $40 worth of dry food from our site - using coupon code RUFFERRAL & gives us your name - you will receive an e-mail with a $25 gift card on your account, and the NEW customer gets 10% off their first purchase! It's a win win for everyone!
Learn more about our Referral Program HERE
Yes, we do. Buypetfood.com has Three Associates Trained & Certified as A Pet Food Nutritionist. Call us at 864-255-5323 for help with your specific questions.
With our National Nature's Select Corp, their Vice President of Nutrition and Procurement is one of 12 nutritionists currently holding a Professional Animal Scientist certification in Companion Animal from the American Registry of Professional Animal Sciences (ARPAS). Together, we also work with third-party nutritionists to validate our work, consult with us on research, and engage in open discussions about how to make sure our products continue to meet our high standards. We are highly rooted in science and continue to use the most proven, trusted ingredients available.
Most customers receive a shipment of pet food monthly but every two weeks isn't uncommon. We're happy to get pet food to you as often as needed.
In general, puppies need to have more scheduled feeding times per day than an adult dog. This is because a puppy’s body is in growth mode, and needs a constant supply of nutrients in order to be healthy. Most puppies will benefit from a diet that has their daily food portion divided into three feedings per day. New puppies, in general, do not eat a lot during their first few days in a new home. This is normal. Once they settle in they will start to eat again.
When switching your pet to Nature’s Select food or from one Nature’s Select formula to another, we always recommend a gradual transition. Normal bacteria in the intestine help your pet digest food. A sudden change in diet can result in changes to the number and type of bacteria and their ability to digest food, which can lead to intestinal upset. Therefore, a gradual transition helps your pet’s digestive system adjust to a new food without causing loose stool or an upset tummy.
We recommend a transition over a period of 7-10 days. Start with a mixture of 25% new food and 75% old food for 2-3 days. Then switch to a 50/50 blend for another 2-3 days. If the transition is going well, move to 75% new food and 25% old food for another 2-3 days until you are 100% on the new food.
If at any time your dog starts to vomit, has loose stool, or appears constipated, slow the rate at which you are switching food.
You can find our feeding instructions in two places. Our feeding instructions are located on the back of every bag of kibble as well as on our website where feeding guidelines for each of our formulas are listed.
Let's keep in mind this is the suggested feeding amount for an active adult dog. The serving size may increase or decrease a bit depending on your dog's physical activity and age. If you are looking to promote weight loss, go with the lesser recommended amount according to weight. If you are looking to increase weight, go with the greater recommended amount.
Read the label! High quality ingredients are essential for a healthy food. The first ingredient should always be a meat or fish protein. Whole meats, whole grains, and natural preservatives are key components of the healthiest pet food. Pay attention to the protein ratio. A pet food with 20-30% protein is ideal. The bag should also be dated for freshness. Every bag of Nature's Select pet food has a "best buy" date stamped onto the back of the bag. It is recommended that the bag is used before that date; however, the food is perfectly safe to feed to your pets after that date, it just loses some potency after that date. It's important to remember that a "best buy" date is not the same as an "expiration date".
All Nature's Select formulas are free from corn, wheat, soy, gluten, and any other processed grain by-products. We have NEVER been challenged on nutrition! At Nature's Select, we have kept our formulas current with the latest nutritional advancements to maintain a high level of nutrition. All Nature's Select formulas are formulated to meet or exceed the nutritional levels established by AAFCO Dog Food Nutrient Profiles.
READ the label. Avoid inexpensive, less nutritional ingredients and fillers. Corn, wheat, soy, and animal by-products are fillers that lack the nutrition your pets need.
Meat by-products consist of organs and parts not desired for consumption. They can include bones, blood, intestines, lungs, heads, feet, and feathers. We think it’s important to use specific ingredients such as chicken meal or brown rice. That way, you always know exactly what you are getting. When brands use ingredients such as poultry by-products, the ingredients can change from bag to bag. You may get chicken in one bag and turkey in the next.
Changing ingredients suddenly can cause digestive upset. Most fillers can be linked to excessive waste, poor nutritional absorption, and skin problems like excessive scratching and hair loss.
Also make sure there are no chemical preservatives such as BHA (butylated hydroxyanisole), BHT (butylated hydroxytoluene), or ethoxyquin. These preservatives are potentially cancer-causing agents. The long-term buildups of these chemicals in your pet’s body have not been thoroughly studied and may ultimately be harmful.
NATURE'S SELECT PRODUCTS
Nature's Select is an all-natural pet food company that has been serving thousands of pet lovers across the country since 1994. Nature’s Select Pet Food is unique and is the right fit for you and your pets! Here are some key facts about Nature's Select Pet Food!
- Award Winning Nutrition - Nature's Select has been on the highly-acclaimed Whole Dog Journal Editor's Choice List consistently as well as earning The Dog Food Advisor's highest five-star rating year after year. Nature's Select grain-free and dry dog foods are singled out for their healthy mix of natural ingredients. Nature's Select has a total of nine different dry dog food recipes, three canned food varieties for dogs, as well as our signature dry food for cats.
- Personalized Service - Our Kibble Specialists, are here to help find a solution that’s right for your pet. We pride ourselves in providing the absolute best customer service to our customers, no matter what.
- Nature's Select of the Carolinas has two Certified Pet Nutritionists on Staff to help with both pet food questions and general health questions. We aren't Veterinarians and wouldn't pretend to be but are happy to make food related suggestions to improve your Pet's health.
- Made in the USA - We are proud to say that our Nature’s Select products are made right here in the USA in the great state of Texas.
It’s important to remember that Nature’s Select remains family owned & operated, just as we have been since our very beginning in 1994. Our pet food is delivered to your door, offering ease and convenience above all else. We are proud to stand by our products no matter what, and offer a satisfaction guarantee always. Our Nature’s Select Distributors across the country are small businesses representing our brand across the USA - who are all family owned & operated as well. When you shop Nature’s Select, our team truly cares about the well-being of your pets and our main goal is that you are happy and your pets are healthy, period. Our product integrity remains steadfast in quality, and we remain recall free to this day. Our safety protocols, ingredient standards, and trusted suppliers are what ensure our products remain fresh and to the highest quality overall.
A sample isn't worth one thousand words. We encourage you to take advantage of our money back guarantee and buy a bag of Nature's Select pet food today
That depends on several factors, including your dog's age, activity level, and specific health needs. We encourage you to Contact Us directly for a personalized recommendation.
We are proud to produce all of our Nature’s Select dry kibble formulas in our Texas-based manufacturing facility. All Nature’s Select products are MADE IN THE USA and have US-sourced ingredients with the exception of lamb which is sourced from New Zealand. All of our formulas exceed AAFCO (Association of American Feed Control Officials) standards.
"Made in the USA" refers to our product being made here in the United States. "USA Safe" refers to the USA approval of processing for our New Zealand Lamb recipe which has lamb that is sourced from New Zealand.
Our internal nutrition team works diligently with third-party nutritionists to formulate the diets, design new products, handle product registrations, and ensure compliance with regulations. Nature's Select pet food has never experienced a product recall.
Our Nature's Select poly-bags are BPA Free and #7 classification for recycling. Most neighborhood areas are starting to accept these but it is dependent on where you live. Otherwise, these need to be recycled through a commercial composting facility. Our bag company is currently working on a new resin that will soon make our bags completely recyclable across the board. Most major shopping stores have recycle bins available for our poly-bags and are a certified drop-off area.
OUR INGREDIENTS
The quality of our ingredients is extremely important to us. We source our ingredients from valued and trusted suppliers who are dedicated to providing the very highest-quality ingredients available on the market today. The majority of our ingredients are locally sourced in the state of Texas. We are one of only a few pet food manufacturers that uses the amino acid complex minerals from Zinpro Corporation, which has the research to prove its minerals are better absorbed and provide a well-documented response when being fed. Many of the big-name brands still use predominantly inorganic forms of trace minerals or less bioavailable forms of organic trace minerals.
Although it is a quality ingredient, chicken is about 80% water. After cooking, most of that moisture is lost, reducing the meat content to just a fraction of its original weight. Ingredients on a pet food label are listed in descending order by weight. When you see chicken as the first ingredient in pet food, this is before it’s cooked. Once cooked, the percentage of chicken in the formula is much lower due to the loss of moisture. Chicken meal is considered a meat concentrate and contains nearly 300% more protein than fresh chicken. Chicken meal does not contain by-products such as beaks, feathers, or feet.
Our meals are considered a meat concentrate that contain nearly 300% more protein than fresh chicken, lamb, beef, or salmon. They do NOT include bone or internal organs.
Our Nature's Select Pet Food is GMO-free except in the formulas that contain rice. The following products are GMO-free: Select Multi Protein Recipe (Beef, Chicken, Pork), Select Cold Water Recipe (Menhaden Fish), and our Grain Free Products (Farm Fresh Recipe, Coastline Catch Recipe, Range Hearty Recipe); all other Nature's Select Products are not GMO-free. However, we do have a complex diversity of ingredients in our products and in such ratios, that the GMO aspect is really very small. As for Nature's Select, we have been and will be prudent in using the finest and safest ingredients from the best sources we have available.
Gluten Free
All our Nature's Select formulas are either grain free or made from gluten free grains.
SAFTEY & FOOD QUALITY
Since our product is made fresh bi-monthly, we ensure a fresh bag upon every delivery. Our pet food has a shelf life of up to 1 year when kept in an air tight container -or- when the bag is not exposed to direct moisture or heat.
Our food never sits on our shelves for long. We get our shipments in every two weeks. We use only natural preservatives which is why our shelf life is about 11-12 months based on delivery. Store bought food usually lasts up to 2 years because it contains chemical preservatives. We do not have any chemical preservatives in our Nature's Select Pet Food.
Great question! A Best By date is NOT an expiration date; but rather, a date when the product is best enjoyed by. Each bag of Nature's Select dry kibble is stamped with a Best By date of 1 year after it's original production date. For example, if the bag has a best by date of September 1, 2021, then that bag of food was made and packed on September 1, 2020. After the 12 month mark, the food will start to lose some of its potency regarding taste or smell. Of course we recommend using the food as soon as possible, so try not to over-order more pet food than your pet can eat in a 5 month period.
Store your pet food in a cool, dry place. Any dry kibble pet food product is guaranteed fresh for up to a year or 12 months if properly stored away from heat and moisture. We recommend putting your pet food in a sealed container for best results.
SHIPPING & RETURNS
Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied.
Buypetfood.com offers a 30-day return policy. Nature's Select Premium Pet Food products are eligible for a full refund if your pet doesn't eat our products. Other product manufacturers may have different return requirements. Please check with buypetfood.com for specific details. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Check out our complete refund policy HERE
We offer FREE local delivery of our finest dog food and cat food in the Upstate area of SC, including Greenville Spartanburg & surrounding areas.
We also offer shipping throughout the continental United States. For orders that are shipped and don't meet the $9.99 minimum order there will be a shipping fee of $9.99.
We cannot ship to Alaska, Hawaii, Canada, Mexico or beyond. Unfortunately we are not set up to ship outside of the continental U.S. since we are such a small brand and utilize direct to consumer distribution.
Absolutely! We are able to deliver locally or ship to the continental United States. Unfortunately at this time we are unable to deliver to Alaska or Hawaii.